Terms of service

These Terms of Service govern the use of discountsheds.co.uk and the purchase of products from DISCOUNT SHEDS LIMITED.

By accessing our website, placing an order, or using our services, you agree to these Terms of Service together with any other policies referenced on our website.

1. Company Information

DISCOUNT SHEDS LIMITED
Company Number: 09109279

Registered Address:
14 Lloyd Street
Altrincham
England
WA14 2DE
United Kingdom

Website: discountsheds.co.uk
Email: support@discountsheds.co.uk
Phone: +44 7723 136807

2. Use of Our Website

You may use our website only for lawful purposes.

You must not:

• Use the website for fraudulent or unlawful activity.

• Attempt to interfere with the website's operation or security.

• Introduce malicious software, viruses, or harmful code.

• Attempt unauthorised access to our systems.

• Copy, reproduce, or misuse website content in violation of applicable rights.

• Submit false, misleading, or inaccurate information.

We reserve the right to restrict or suspend access to the website where reasonably necessary to protect our business, customers, systems, or legal rights.

3. Product Information

We aim to provide clear and accurate product information, including:

• Product descriptions.

• Dimensions.

• Materials.

• Colours.

• Features.

• Images.

• Availability.

• Prices.

Minor variations may occur between product images and the actual item, including differences caused by lighting, screen settings, manufacturing changes, or natural material variation.

Customers should review the product description and specifications carefully before placing an order.

4. Product Dimensions

Dimensions shown on product pages are generally approximate unless specifically stated otherwise.

For sheds, storage units, and other large outdoor products, customers should verify:

• Available installation space.

• Base dimensions.

• Access routes.

• Doorway dimensions.

• Height restrictions.

• Any relevant planning or property restrictions.

We are not responsible for installation problems caused by insufficient space, unsuitable access, or incorrect measurements supplied by the customer.

5. Prices

All prices displayed on the website are shown in the applicable currency and may include taxes where required.

Prices may change from time to time without prior notice.

The price charged for an order will normally be the price shown at checkout when the order is placed.

We reserve the right to correct obvious pricing errors.

If a material pricing error is identified after an order has been placed, we may contact you to explain the issue and offer the option to proceed at the correct price or cancel the order.

6. Orders

Placing an order through our website constitutes an offer to purchase the selected products.

After placing an order, you may receive an automated confirmation acknowledging that we have received your order.

This acknowledgement does not necessarily mean that your order has been accepted.

We may review orders before acceptance.

7. Order Acceptance

A contract is generally formed when we accept your order and begin processing or dispatching the goods.

We reserve the right to refuse or cancel an order where reasonably necessary, including where:

• A product is unavailable.

• Payment cannot be authorised.

• Fraud is suspected.

• Pricing or product information contains an obvious error.

• Delivery is not available to the specified address.

• The order breaches these Terms of Service.

If we cancel an order after payment has been taken, an appropriate refund will be issued.

8. Payment

Payment must be successfully authorised before an order can be processed.

Available payment methods are displayed during checkout.

Payment processing may be handled by third-party payment providers.

Customers are responsible for providing accurate billing and payment information.

Orders may be delayed or cancelled where payment cannot be verified or authorised.

9. Fraud Prevention

We may carry out reasonable verification checks for security and fraud prevention purposes.

This may include reviewing:

• Billing information.

• Delivery information.

• Payment status.

• Transaction risk indicators.

• Order history.

We may contact you for additional information where necessary to verify an order.

10. Shipping and Delivery

Orders are normally processed within:

1–3 business days

Following dispatch, estimated delivery is normally:

3–6 business days

These are estimates and may vary depending on product type, location, carrier availability, and circumstances outside our reasonable control.

Further information is available in our Shipping Policy.

11. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

We are not responsible for delays caused by incorrect or incomplete information supplied by the customer.

If an address needs to be changed, contact us as soon as possible.

Address changes cannot be guaranteed once an order has entered processing or has been dispatched.

12. Large and Bulky Deliveries

Some sheds and outdoor storage products require specialist delivery.

Customers are responsible for ensuring reasonable access to the delivery location.

This may include suitable access for:

• Large vans.

• Pallet deliveries.

• Specialist delivery vehicles.

Where delivery cannot be completed because of inaccessible premises or unsuitable access, additional delivery or redelivery charges may apply where legally permitted.

13. Delivery Delays

Delivery dates are estimates unless explicitly confirmed as guaranteed.

We are not responsible for delays caused by events outside our reasonable control, including:

• Severe weather.

• Traffic disruption.

• Carrier delays.

• Public holidays.

• Industrial action.

• Supply chain disruption.

• High seasonal demand.

• Road closures.

• Incorrect delivery information.

Where a significant delay occurs, we will make reasonable efforts to provide updated information.

14. Inspection on Delivery

Customers should inspect delivered goods as soon as reasonably possible.

If an item is:

• Damaged.

• Faulty.

• Incorrect.

• Missing components.

please contact us promptly.

Photographs or other reasonable evidence may be requested to help us investigate the issue.

15. Cancellations

Customers may have the right to cancel an eligible online purchase under UK consumer law.

We also offer cancellation procedures described in our Cancellation Policy.

If you wish to cancel an order before dispatch, contact:

support@discountsheds.co.uk

We will make reasonable efforts to stop processing or dispatch.

If an order has already been dispatched, it may need to be handled as a return.

16. Returns

Eligible products may be returned in accordance with our Refund & Returns Policy.

We offer a 30-day return period subject to the applicable conditions.

Customers should contact us before returning large or bulky items so that the correct return instructions can be provided.

17. Refunds

Approved refunds are issued to the original payment method unless otherwise required by law.

Refund timing may depend on:

• The reason for the return.

• Receipt of the returned goods.

• Inspection where appropriate.

• Payment provider processing times.

Further details are provided in our Refund & Returns Policy.

18. Faulty Goods

Goods supplied to consumers must comply with applicable UK consumer law.

Under the Consumer Rights Act 2015, goods must generally be:

• Of satisfactory quality.

• Fit for purpose.

• As described.

Where goods are faulty, customers may be entitled to legal remedies including repair, replacement, price reduction, or refund depending on the circumstances.

Nothing in these Terms limits your statutory rights.

19. Product Assembly

Some products require customer assembly.

Customers are responsible for following the manufacturer's assembly instructions and safety guidance.

If you believe a product is faulty or incorrect, contact us before materially altering, fixing, cutting, drilling, painting, or permanently installing the item wherever reasonably possible.

20. Installation Services

Unless clearly stated on the product page or order confirmation, product installation is not included in the purchase price.

Any third-party installer engaged by the customer is independent from us unless explicitly stated otherwise.

We recommend waiting until the complete product has arrived and been inspected before arranging installation.

21. Product Availability

All products are subject to availability.

Stock levels may change without notice.

If a product becomes unavailable after an order has been placed, we may:

• Offer an alternative.

• Provide an updated availability estimate.

• Cancel the affected item or order and issue an appropriate refund.

22. Promotions and Discount Codes

Promotional offers and discount codes may be subject to additional conditions.

Unless otherwise stated:

• Discounts cannot be exchanged for cash.

• Codes may have expiry dates.

• Certain products may be excluded.

• Only one promotional code may be permitted per order.

• Promotions may be withdrawn where legally permitted.

23. Website Content

Website content is provided for general information and ecommerce purposes.

We aim to keep information accurate and current but do not guarantee that all content will always be free from minor errors or omissions.

We may update website content, product details, policies, and availability when necessary.

24. Intellectual Property

Unless otherwise stated, website content including text, graphics, branding, layouts, and original material is owned by or licensed to DISCOUNT SHEDS LIMITED.

You may not reproduce, distribute, commercially exploit, or republish protected content without permission unless permitted by law.

25. Third-Party Services

Our website may use third-party services including:

• Payment processors.

• Delivery companies.

• Hosting providers.

• Analytics providers.

• Ecommerce technology providers.

We are not responsible for third-party websites or services outside our reasonable control.

Third parties may apply their own terms and privacy policies.

26. Limitation of Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

In particular, we do not exclude liability for:

• Death or personal injury caused by negligence where liability cannot lawfully be excluded.

• Fraud or fraudulent misrepresentation.

• Breach of statutory consumer rights.

• Any other liability that cannot legally be excluded.

Subject to applicable law, we are not responsible for indirect or consequential losses that were not reasonably foreseeable at the time the contract was formed.

27. Consumer Rights

Nothing in these Terms affects your statutory rights as a consumer.

Where these Terms conflict with mandatory UK consumer protection law, the applicable law will prevail.

28. Events Outside Our Control

We are not responsible for failure or delay in performing obligations where caused by circumstances beyond our reasonable control.

These may include:

• Natural disasters.

• Extreme weather.

• Transport disruption.

• Strikes.

• Government restrictions.

• Telecommunications failures.

• Supply chain disruption.

• Carrier disruption.

We will make reasonable efforts to minimise the effect of such events.

29. Complaints

If you are dissatisfied with any part of your order or service, contact:

support@discountsheds.co.uk

Please provide:

• Your full name.

• Order number.

• Details of your concern.

• Supporting photographs or documents where relevant.

We will review your complaint and aim to resolve it fairly and efficiently.

30. Privacy

Personal information is handled in accordance with our Privacy Policy and applicable UK data protection law.

Please review our Privacy Policy for information about how personal data is collected, used, stored, and shared.

31. Changes to These Terms

We may update these Terms of Service from time to time.

Changes may be made to reflect:

• Legal requirements.

• Business changes.

• Website updates.

• Operational procedures.

The latest version will be published on our website with the applicable revision date.

Changes will not retrospectively remove statutory rights that already apply to an existing order.

32. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.

33. Waiver

If we do not immediately enforce a provision of these Terms, this does not mean that we have waived our right to enforce it later.

34. Governing Law

These Terms are governed by the laws applicable in England and Wales, subject to any mandatory consumer protections that apply based on your place of residence.

Any disputes will be handled by the courts having jurisdiction under applicable law.

35. Contact Information

For questions about these Terms of Service, contact:

DISCOUNT SHEDS LIMITED
Company Number: 09109279

Email: support@discountsheds.co.uk
Phone: +44 7723 136807
Website: discountsheds.co.uk

Registered Address:
14 Lloyd Street
Altrincham
England
WA14 2DE
United Kingdom