Shipping policy

This Shipping Policy explains how orders placed through Discount Sheds are processed, dispatched, and delivered within the United Kingdom.

1. Order Processing Time

Orders are normally processed within 1–3 business days after payment has been successfully received and confirmed.

Processing includes:

Payment verification
Order confirmation
Product preparation
Warehouse handling
Packaging
Carrier collection arrangements

Business days are Monday to Friday, excluding UK bank holidays.

Orders placed during weekends or public holidays will begin processing on the next business day.

2. Delivery Time

Once an order has been processed and dispatched, the estimated delivery time is:

3–6 business days

The total estimated timeframe from placing your order to delivery is therefore generally 4–9 business days, depending on processing and carrier transit times.

Delivery estimates are not guaranteed unless explicitly stated otherwise.

3. Delivery Area

We currently deliver to addresses within the United Kingdom.

Delivery availability may vary for certain remote or offshore locations, particularly for large or bulky products.

Some locations may require additional delivery time or may not be serviceable by our standard carriers.

If we are unable to deliver to your address, we will contact you as soon as possible.

4. Large and Bulky Products

Garden sheds, outdoor storage units, and similar products may require specialist delivery services because of their size or weight.

Large products may:

Arrive on a pallet.
Be delivered in multiple packages.
Require access suitable for a large delivery vehicle.
Require someone to be present to receive the delivery.

Customers are responsible for ensuring that the delivery location is reasonably accessible.

If you have concerns about access restrictions, please contact us before placing your order.

5. Order Confirmation

After placing an order, you should receive an order confirmation containing the details of your purchase.

Please review your:

Name.
Delivery address.
Product selection.
Contact information.

If any information is incorrect, contact us as soon as possible at support@discountsheds.co.uk.

We cannot guarantee that changes can be made once an order has entered the dispatch process.

6. Dispatch Confirmation and Tracking

When tracking information is available, it will be sent to the email address provided during checkout.

Tracking information may take some time to become active after the carrier receives the shipment.

Some specialist or bulky-item deliveries may use delivery scheduling rather than standard parcel tracking.

7. Multiple Parcels

Some products contain several components and may be shipped in more than one package.

Packages belonging to the same order may occasionally arrive separately.

If you receive only part of your order, please check your tracking information before contacting us, as additional parcels may still be in transit.

8. Delivery Delays

Although we aim to meet our estimated delivery times, delays may occasionally occur because of circumstances outside our reasonable control, including:

Severe weather.
Carrier disruption.
Public holidays.
High seasonal demand.
Road closures.
Warehouse disruption.
Remote delivery locations.
Incorrect or incomplete delivery information.

If we become aware of a significant delay affecting your order, we will make reasonable efforts to provide an update.

Your statutory rights are not affected.

9. Delivery Address

Customers must provide a complete and accurate delivery address when placing an order.

Please check all address details carefully before submitting your order.

If an incorrect or incomplete address causes a failed delivery, additional delivery or redelivery charges may apply where legally permitted.

10. Failed Delivery

If nobody is available to receive the order, the carrier may:

Attempt delivery again.
Leave instructions for redelivery.
Contact you to arrange another delivery date.
Hold the order at a local depot.

Large or bulky products may require a scheduled delivery.

Customers should follow any delivery instructions provided by the carrier.

11. Delivery Inspection

Please inspect your order as soon as reasonably possible after delivery.

If the product arrives visibly damaged, incorrect, or incomplete, contact us promptly.

Please provide:

Your order number.
Details of the issue.
Photographs of the product.
Photographs of damaged packaging where relevant.
Shipping label photographs where available.

This helps us investigate the issue and arrange an appropriate solution.

12. Damaged Deliveries

If your order arrives damaged during transit, contact:

support@discountsheds.co.uk

Do not dispose of the product or packaging before contacting us, as photographs, packaging, or collection may be required to investigate the claim.

Depending on the circumstances, we may arrange replacement parts, a replacement product, collection, repair, or refund.

13. Missing Orders

If your tracking information shows that an order has been delivered but you cannot locate it, please:

Check around the delivery property.
Ask other members of the household.
Check with neighbours where appropriate.
Review any delivery photograph or carrier notification.
Contact us if the order remains missing.

We will review the available tracking and delivery information and assist with the appropriate next steps.

14. Changes to Delivery Details

If you need to change your delivery address, contact us immediately at:

support@discountsheds.co.uk

Address changes cannot be guaranteed once an order has been processed or dispatched.

Additional charges may apply if a carrier must redirect a shipment after dispatch.

15. Delivery Dates

Any delivery date shown on our website, order confirmation, tracking page, or customer communication is an estimate unless explicitly confirmed as guaranteed.

We recommend that customers do not arrange installers, contractors, or other services until the complete order has been received and checked.

16. Customer Responsibilities

Customers are responsible for:

Providing accurate delivery details.
Ensuring reasonable access to the delivery address.
Monitoring delivery notifications.
Being available where a delivery appointment is required.
Checking the goods after delivery.

For large products, please ensure there is sufficient space for the carrier to complete the delivery safely.

17. Contact Us

For questions about shipping, delivery, tracking, or an existing order, contact:

DISCOUNT SHEDS LIMITED
Company Number: 09109279

Email: support@discountsheds.co.uk
Phone: +44 7723 136807
Website: discountsheds.co.uk

Registered Address:
14 Lloyd Street
Altrincham
England
WA14 2DE
United Kingdom