Payment Policy

This Payment Policy explains how payments are accepted and processed for purchases made through discountsheds.co.uk, operated by DISCOUNT SHEDS LIMITED.

1. Accepted Payments

Payments made through our website are processed securely through Stripe.

Available payment methods may include major debit and credit cards supported by Stripe and any additional payment methods displayed at checkout.

The exact payment options available may vary depending on:

• Your location

• Your device

• The value of your order

• The payment methods enabled at checkout

• Stripe availability and eligibility

2. Secure Payment Processing

Stripe processes payment information on our behalf using its secure payment infrastructure.

We do not normally receive or store your full:

• Card number

• Card security code

• Complete banking credentials

Sensitive payment information is transmitted and processed through the payment provider's secure systems.

We may receive limited transaction information such as:

• Payment status

• Transaction reference

• Amount paid

• Payment method type

• Refund status

3. Payment Authorisation

Payment must be successfully authorised before an order can be processed.

When you submit an order, Stripe and your bank or card issuer may perform security and authorisation checks.

A payment may be declined for reasons including:

• Incorrect card details

• Insufficient funds

• Bank security restrictions

• Failed authentication

• Card issuer refusal

• Fraud prevention checks

• Payment provider restrictions

If your payment is declined, please check the information entered or contact your bank or card provider.

4. When Payment Is Taken

Payment is normally taken at the time your order is submitted and successfully authorised.

Your order will not normally enter fulfilment until payment has been confirmed.

An automated order confirmation does not necessarily mean that an order has been finally accepted if a payment or verification issue is subsequently identified.

5. Currency

All charges are shown in the currency displayed on our website and at checkout.

Please review the final amount carefully before confirming payment.

If your card or bank account is denominated in a different currency, your payment provider may apply:

• Currency conversion

• Exchange rate adjustments

• International transaction charges

Any such charges are determined by your bank or payment provider and are outside our control.

6. Payment Verification

For security and fraud prevention, we may review certain transactions before processing an order.

Verification may include checking:

• Billing information

• Delivery information

• Payment status

• Transaction risk indicators

• Order details

In some cases, we may contact you to request additional information before an order is accepted or dispatched.

7. 3D Secure and Authentication

Some card payments may require additional authentication through 3D Secure or another security method used by your bank.

You may be asked to confirm the transaction using:

• A banking application

• A one-time passcode

• Biometric authentication

• Another verification method

If authentication is not completed successfully, the payment may not be processed.

8. Failed or Pending Payments

If a payment is shown as failed, declined, or incomplete, your order may not be processed.

Sometimes a transaction may temporarily appear as pending on your bank statement even if the order was not completed.

Pending authorisations are generally controlled by the bank or card issuer and may automatically disappear after their applicable processing period.

If you are unsure whether an order was successfully placed, contact us before submitting a duplicate order.

9. Duplicate Payments

If you believe you have been charged more than once for the same order, contact:

support@discountsheds.co.uk

Please provide:

• Your full name

• Order number

• Date of payment

• Amount charged

• Relevant transaction details

We will review the transaction records and assist where appropriate.

10. Refunds

Approved refunds are issued to the original payment method used for the purchase.

Refunds are processed in accordance with our Refund & Returns Policy and Cancellation Policy.

Once we initiate a refund, your bank or card provider may require additional processing time before the funds appear in your account.

We cannot normally redirect a card refund to a different payment method or bank account.

11. Cancelled Orders

If an order is cancelled before dispatch and payment has already been successfully taken, an appropriate refund will be issued to the original payment method.

If the order has already been dispatched, the return and refund process may apply instead.

Please see our Cancellation Policy and Refund & Returns Policy for further information.

12. Payment Disputes

If you believe a transaction is incorrect, please contact us before opening a payment dispute where possible.

We will review your order and payment records and try to resolve the issue promptly.

For payment-related enquiries, provide your order number and relevant transaction information.

Nothing in this section limits any rights you may have through your bank, payment provider, or applicable consumer law.

13. Fraud Prevention

We take reasonable measures to reduce fraudulent and unauthorised transactions.

We may delay, refuse, or cancel an order where there are reasonable concerns regarding:

• Payment fraud

• Unauthorised card use

• Identity inconsistencies

• Suspicious transaction activity

• Incorrect billing information

If we cancel a valid payment after funds have been received, an appropriate refund will be issued.

14. Payment Information and Privacy

Personal and transaction information is handled in accordance with our Privacy Policy and applicable UK data protection law.

Stripe may also process personal and payment information in accordance with its own privacy and security practices.

15. Pricing Errors

We make reasonable efforts to ensure prices displayed on the website are accurate.

If an obvious pricing error is discovered before an order is accepted, we may contact you and offer the option to:

• Proceed at the correct price, or

• Cancel the order

If an affected order is cancelled after payment has been collected, the payment will be refunded.

16. Payment Provider Availability

Payment services are provided partly through third-party systems and may occasionally be unavailable due to:

• Maintenance

• Technical problems

• Banking network outages

• Security reviews

• Provider restrictions

If checkout is temporarily unavailable, please try again later or contact customer support.

17. Contact Information

For payment, billing, or transaction enquiries, contact:

DISCOUNT SHEDS LIMITED
Company Number: 09109279

Email: support@discountsheds.co.uk
Phone: +44 7723 136807
Website: discountsheds.co.uk

Registered Address:
14 Lloyd Street
Altrincham
England
WA14 2DE
United Kingdom

Please include your order number and the email address used for the purchase when contacting us about a payment.