Refund and Return Policy

This Refund & Returns Policy explains your rights and the procedures for returning products purchased from Discount Sheds, operated by DISCOUNT SHEDS LIMITED.

1. Your Right to Return

Customers may request a return within 30 calendar days of receiving their order, subject to the conditions set out in this policy.

This 30-day return period is offered in addition to any statutory rights available under applicable UK consumer law.

For most online purchases, consumers also have a legal 14-day cancellation period under the Consumer Contracts Regulations 2013, beginning from the day after the goods are received.

2. Return Eligibility

To be eligible for a return, the product should generally:

Be returned within the applicable return period.
Be in its original condition where reasonably possible.
Be complete with all parts, accessories, manuals, fixings, and components originally supplied.
Be securely packaged to prevent damage during return transit.
Not have been materially altered, modified, misused, or damaged after delivery.

You may inspect a product to the extent reasonably necessary to establish its nature, characteristics, and functionality.

Where a product has been handled beyond what would reasonably be permitted in a physical shop, we may be entitled to reduce the refund to reflect any loss in value, where permitted by law.

3. How to Request a Return

To request a return, contact:

Email: support@discountsheds.co.uk
Phone: +44 7723 136807

Please provide:

Your full name.
Order number.
Email address used for the purchase.
Product you wish to return.
Reason for the return.
Photographs where the item is damaged, defective, incomplete, or incorrect.

Our customer service team will review your request and provide the appropriate return instructions.

4. Return Address

Do not send products directly to our registered office unless our customer service team has specifically confirmed that address for your return.

The correct return address and return instructions will be provided after your return request has been reviewed.

Registered office:

DISCOUNT SHEDS LIMITED
14 Lloyd Street
Altrincham
England
WA14 2DE
United Kingdom

The registered office may not be a warehouse or returns processing location.

5. Change-of-Mind Returns

If you no longer want the product and it is not faulty, damaged, or incorrect, you may request a return within the applicable return period.

Unless otherwise stated during the return process, the customer may be responsible for the direct cost of returning a change-of-mind item.

For large, heavy, palletised, or bulky products, return transportation costs may be higher than standard parcel delivery charges.

We will provide return instructions before the item is sent back.

6. Damaged Products

Please inspect your order as soon as reasonably possible after delivery.

If your product arrives damaged, contact us promptly at support@discountsheds.co.uk and provide:

Your order number.
A description of the damage.
Clear photographs of the product.
Photographs of the external packaging where relevant.
Photographs of the shipping label where available.

Depending on the circumstances, we may arrange a replacement, replacement parts, repair, collection, or refund.

Do not dispose of damaged products or packaging until we confirm whether they are required for inspection or collection.

7. Faulty Products

If a product develops a fault, your rights are protected by the Consumer Rights Act 2015.

Goods supplied must be:

Of satisfactory quality.
Fit for their intended purpose.
As described.

If an item is faulty, contact us with details of the issue and supporting photographs or video where appropriate.

Depending on when the fault is reported and the circumstances, you may be entitled to a repair, replacement, price reduction, or refund in accordance with your statutory rights.

Nothing in this policy limits or removes your legal rights.

8. Incorrect Products

If you receive a product that is different from the product ordered, contact us as soon as possible.

Please provide your order number and photographs showing the item received.

Where we confirm that the wrong item was supplied, we will provide appropriate return or collection instructions and arrange a replacement or refund.

You will not be charged reasonable return costs where the error is ours.

9. Missing Parts or Components

Some products may be delivered in multiple packages.

Before reporting missing parts, please check:

All packaging.
All boxes received.
Product manuals and packing lists.
Whether another parcel is still in transit.

If any components remain missing, contact us with your order number and details of the missing parts.

We may arrange for the missing parts to be sent separately where appropriate.

10. Large and Bulky Items

Many garden sheds, storage units, and outdoor products are large or bulky.

Do not arrange an independent return of a large or palletised product before receiving instructions from our customer service team.

We may need to arrange a specialist carrier, collection, or alternative return method.

If the return is due to a confirmed fault, damage, incorrect item, or another issue for which we are responsible, we will arrange an appropriate return solution.

11. Assembled or Installed Products

If you intend to reject a product because it is damaged, faulty, or incorrect, please contact us before assembling or installing it whenever reasonably possible.

Products that have been fully assembled, fixed to the ground, modified, painted, cut, drilled, or otherwise altered may be more difficult to return.

This does not affect your statutory rights where the product is faulty or was not as described.

12. Return Packaging

Where reasonably possible, please retain the original packaging until you are satisfied with the product.

Returned products should be packaged securely to minimise the risk of damage during transportation.

If the original packaging is unavailable, suitable protective packaging should be used.

13. Return Shipping Costs

Return shipping costs depend on the reason for the return.

If the product is confirmed to be:

Faulty.
Damaged on arrival.
Incorrectly supplied.
Not as described.

we will normally cover or arrange reasonable return costs.

For change-of-mind returns, the customer may be responsible for return shipping costs unless we explicitly confirm otherwise.

14. Refund Processing

Once the returned product has been received, we may inspect it to confirm its condition and the reason for return.

Where a refund is approved, it will be issued to the original payment method used for the order.

We aim to process approved refunds promptly and, where applicable, within the timeframes required by UK consumer law.

For valid cancellations under the Consumer Contracts Regulations, refunds are generally made within 14 days after we receive the returned goods, or earlier where satisfactory evidence of return is provided.

Your bank, card issuer, or payment provider may require additional time to display the refund after it has been processed.

15. Original Delivery Charges

Where you exercise your statutory right to cancel an eligible online order within the legal cancellation period, we will refund the basic outbound delivery charge where required by law.

If you selected an enhanced or more expensive delivery service, we are not required to refund the additional amount above the cost of standard delivery.

16. Refund Deductions

Where legally permitted, deductions may be made if the value of returned goods has been reduced because of unnecessary handling beyond what is reasonably required to inspect the product.

We will not make deductions that unlawfully restrict your statutory consumer rights.

17. Refused Deliveries

Refusing delivery does not always automatically complete a cancellation or return.

If you wish to cancel an order, please contact us directly so we can record your request and provide the correct instructions.

Where a delivery is refused without prior agreement, additional carrier charges may apply where permitted by law.

18. Failed Delivery or Incorrect Address

Customers are responsible for providing an accurate and complete delivery address.

If an order is returned because:

An incorrect address was provided.
Delivery was repeatedly unsuccessful.
The customer failed to respond to the carrier.
The item was not collected where collection was required.

we may deduct reasonable additional delivery or return costs from the refund where legally permitted.

19. Items That May Not Be Returnable

Certain products may be excluded from change-of-mind returns where permitted by law, including:

Products made to the customer's specifications.
Clearly personalised products.
Products modified specifically at the customer's request.
Other items legally exempt from the statutory cancellation right.

Any such restriction will not affect your rights where a product is faulty, damaged, misdescribed, or otherwise not compliant with applicable law.

20. Exchanges

Where appropriate and stock is available, we may offer an exchange instead of a refund.

If you would prefer a replacement or exchange, please state this when contacting our customer support team.

Any exchange is subject to stock availability and the circumstances of the return.

21. Order Cancellation Before Dispatch

If your order has not yet been dispatched, contact us as soon as possible.

We will make reasonable efforts to cancel the order before shipment.

If the order has already entered the dispatch process or has been handed to the carrier, it may need to be treated as a return after delivery.

22. Proof of Return

If you arrange a return using a shipping method provided or approved by us, retain any collection receipt, tracking number, or proof of postage until the return and refund have been completed.

For independently arranged returns, we strongly recommend using a tracked and insured service suitable for the value and size of the product.

23. Statutory Rights

This policy does not affect your statutory rights under UK consumer law, including rights under:

The Consumer Rights Act 2015.
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Other applicable consumer protection legislation.

If there is any conflict between this policy and mandatory consumer law, the applicable law will prevail.

24. Contact Information

For return or refund enquiries, contact:

DISCOUNT SHEDS LIMITED
Company Number: 09109279

Email: support@discountsheds.co.uk
Phone: +44 7723 136807
Website: discountsheds.co.uk

Registered Address:
14 Lloyd Street
Altrincham
England
WA14 2DE
United Kingdom