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Privacy policy

This Privacy Policy explains how Discount Sheds, operated by DISCOUNT SHEDS LIMITED, collects, uses, stores, and protects personal information when you visit our website, place an order, contact us, or otherwise interact with our services.

1. Who We Are

DISCOUNT SHEDS LIMITED
Company Number: 09109279

Registered Address:
14 Lloyd Street
Altrincham
England
WA14 2DE
United Kingdom

Website: discountsheds.co.uk
Email: support@discountsheds.co.uk
Phone: +44 7723 136807

For applicable UK data protection law, DISCOUNT SHEDS LIMITED acts as the data controller for the personal information described in this policy.

2. Personal Information We Collect

Depending on how you use our website and services, we may collect the following categories of personal information:

  • Full name

  • Billing address

  • Delivery address

  • Email address

  • Telephone number

  • Order details

  • Products purchased

  • Payment and transaction information

  • Delivery and tracking information

  • Customer service correspondence

  • Return and refund information

  • IP address

  • Browser type

  • Device information

  • Website usage information

  • Cookie and analytics information

  • Marketing preferences where applicable

We only collect information that is relevant to operating our website, processing orders, providing customer service, meeting legal obligations, and improving our services.

3. Payment Information

Payments may be processed through third-party payment providers.

We do not normally receive or store your complete payment card number, security code, or full banking credentials.

Payment providers may collect and process payment information directly in accordance with their own privacy and security policies.

We may receive limited transaction information such as:

  • Payment status

  • Transaction reference

  • Payment method type

  • Amount paid

  • Refund status

This information may be retained where necessary for accounting, fraud prevention, customer service, and legal compliance.

4. How We Use Your Information

We may use your personal information to:

  • Process and fulfil orders.

  • Confirm payments.

  • Arrange delivery.

  • Provide tracking information.

  • Communicate about your order.

  • Handle cancellations.

  • Process returns and refunds.

  • Respond to customer service enquiries.

  • Investigate delivery or payment issues.

  • Detect and prevent fraud.

  • Maintain business and accounting records.

  • Improve our website and services.

  • Understand how customers use our website.

  • Comply with legal and regulatory obligations.

  • Establish, exercise, or defend legal claims.

We do not use personal information for purposes incompatible with the reason it was originally collected unless permitted by law.

5. Lawful Bases for Processing

Under applicable UK data protection law, we rely on one or more lawful bases when processing personal information.

These may include:

Contract

Processing is necessary to fulfil a contract with you or to take steps at your request before entering into a contract.

Examples include processing your order, arranging delivery, and handling refunds.

Legal Obligation

Processing may be necessary to comply with legal obligations, including tax, accounting, consumer protection, and fraud prevention requirements.

Legitimate Interests

We may process information where necessary for our legitimate business interests, provided those interests do not override your rights and freedoms.

Examples may include:

  • Improving customer service.

  • Preventing fraud.

  • Securing our website.

  • Managing business operations.

  • Handling disputes.

  • Analysing website performance.

Consent

Where consent is legally required, such as for certain types of marketing communications or non-essential cookies, we will request your consent before processing.

You may withdraw consent at any time where consent is the lawful basis.

6. Order and Delivery Information

To fulfil your order, we may share necessary information with delivery companies, fulfilment providers, warehouses, suppliers, or logistics partners.

Information shared may include:

  • Customer name.

  • Delivery address.

  • Phone number.

  • Email address where required.

  • Product details.

  • Delivery instructions.

We only share information reasonably necessary to complete the delivery or fulfilment service.

7. Service Providers

We may use third-party companies to support the operation of our business, including:

  • Website hosting providers.

  • Ecommerce platforms.

  • Payment processors.

  • Delivery companies.

  • Fulfilment providers.

  • Analytics providers.

  • Customer service systems.

  • Email service providers.

  • IT and security providers.

  • Accountants and professional advisers.

These providers may process personal information on our behalf or as independent controllers depending on the service they provide.

Where required, appropriate contractual and data protection safeguards are used.

8. Marketing Communications

Where permitted by law, we may send marketing communications about products, services, promotions, or relevant updates.

You can unsubscribe from marketing emails at any time by:

Unsubscribing from marketing messages does not prevent us from sending essential service communications concerning your orders, payments, deliveries, refunds, or customer support enquiries.

9. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

  • Keep the website functioning correctly.

  • Remember user preferences.

  • Support shopping cart functionality.

  • Analyse website traffic.

  • Improve site performance.

  • Measure marketing effectiveness.

  • Prevent fraud and improve security.

Some cookies are strictly necessary for the website to function.

Where required by law, non-essential cookies will only be used after obtaining consent.

Further information may be provided in our separate Cookie Policy.

10. Analytics

We may use analytics tools to understand how visitors interact with our website.

These tools may collect information such as:

  • Pages visited.

  • Time spent on pages.

  • Browser type.

  • Device type.

  • Approximate location based on IP address.

  • Referral source.

  • Website interactions.

Analytics information helps us improve website usability, performance, and customer experience.

11. Fraud Prevention and Security

We may process personal information to help detect, investigate, and prevent:

  • Fraudulent transactions.

  • Payment abuse.

  • Account misuse.

  • Security incidents.

  • Unauthorised website activity.

Where necessary, information may be shared with payment providers, fraud prevention services, financial institutions, legal advisers, or competent authorities.

12. How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or as required by law.

Retention periods may vary depending on the type of information.

For example, order and transaction information may be retained for accounting, tax, legal, fraud prevention, warranty, and customer service purposes.

When personal information is no longer required, we will take reasonable steps to delete it, anonymise it, or securely dispose of it.

13. Data Security

We take reasonable technical and organisational measures to protect personal information against:

  • Unauthorised access.

  • Loss.

  • Misuse.

  • Alteration.

  • Disclosure.

  • Destruction.

However, no online system or method of electronic transmission can be guaranteed to be completely secure.

Customers should also take reasonable steps to protect their account credentials and personal information.

14. International Data Transfers

Some service providers we use may process or store information outside the United Kingdom.

Where personal information is transferred internationally, we take appropriate steps where required to ensure that suitable safeguards are in place.

These safeguards may include:

  • Transfers to countries recognised as providing adequate protection.

  • Approved contractual safeguards.

  • Other legally permitted transfer mechanisms.

15. Your Data Protection Rights

Depending on the circumstances, UK data protection law may give you the right to:

  • Request access to personal information we hold about you.

  • Request correction of inaccurate information.

  • Request deletion of personal information.

  • Request restriction of processing.

  • Object to certain processing.

  • Request transfer of certain information.

  • Withdraw consent where processing is based on consent.

  • Raise concerns regarding how your information is handled.

These rights are subject to legal conditions and exceptions.

16. Exercising Your Rights

To exercise a data protection right, contact:

support@discountsheds.co.uk

Please provide sufficient information for us to identify you and understand your request.

We may need to request additional information to verify your identity before responding.

We will respond within the timeframe required by applicable data protection law.

17. Right to Complain

If you are concerned about how we process your personal information, please contact us first so we can investigate the matter.

You may also have the right to submit a complaint to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection matters.

18. Children's Privacy

Our products and services are not intended for children to purchase independently.

We do not knowingly collect personal information from children where parental or guardian involvement would be required by law.

If you believe that a child has provided personal information to us improperly, please contact us.

19. Third-Party Websites

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices, security, or content of third-party websites.

We recommend reviewing the privacy policy of any external website before providing personal information.

20. Business Transfers

If our business is sold, reorganised, merged, or transferred, personal information may be transferred as part of that business transaction where legally permitted.

Any new controller would remain responsible for handling personal information in accordance with applicable data protection requirements.

21. Legal Disclosure

We may disclose personal information where reasonably necessary to:

  • Comply with a legal obligation.

  • Respond to a valid legal request.

  • Protect our legal rights.

  • Investigate suspected fraud.

  • Protect customers or third parties.

  • Establish, exercise, or defend legal claims.

22. Changes to This Privacy Policy

We may update this Privacy Policy when our business practices, services, technologies, or legal obligations change.

The latest version will be published on our website together with the updated revision date.

We recommend reviewing this page periodically.

23. Contact Us

For questions about this Privacy Policy or the way we handle personal information, contact:

DISCOUNT SHEDS LIMITED
Company Number: 09109279

Email: support@discountsheds.co.uk
Phone: +44 7723 136807
Website: discountsheds.co.uk

Registered Address:
14 Lloyd Street
Altrincham
England
WA14 2DE
United Kingdom