Cancellation Policy

This Cancellation Policy explains how customers can cancel an order placed through discountsheds.co.uk, operated by DISCOUNT SHEDS LIMITED.

1. Cancelling an Order Before Dispatch

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible.

Email: support@discountsheds.co.uk
Phone: +44 7723 136807

Please include:

• Your full name

• Order number

• Email address used for the order

• Product ordered

• A clear request to cancel

We will make reasonable efforts to stop the order before dispatch.

2. Cancellation Processing

Orders are normally processed within 1–3 business days, so cancellation requests should be submitted as early as possible.

If the order has not yet entered the dispatch process, we will normally cancel it and arrange a refund where payment has already been taken.

If the order has already been prepared, collected by the carrier, or dispatched, cancellation may no longer be possible before delivery.

3. Orders Already Dispatched

If your order has already been dispatched, you may still have the right to cancel and return the goods in accordance with our Refund & Returns Policy and applicable UK consumer law.

In this situation, we may ask you to:

• Accept delivery and arrange a return, or

• Follow specific carrier or collection instructions provided by our customer service team.

Please do not independently return a large or bulky product before receiving our instructions.

4. Statutory Right to Cancel

For most eligible online purchases, consumers have a legal right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

The statutory cancellation period normally ends 14 days after the day the goods are received.

If an order contains multiple goods delivered separately, the cancellation period may run from the day after the final item is received.

Our separate 30-day returns policy may provide additional time beyond the statutory cancellation period, subject to its terms.

5. How to Exercise Your Right to Cancel

To exercise your right to cancel, you must clearly inform us of your decision.

You can do this by contacting:

Email: support@discountsheds.co.uk

Your cancellation message should include enough information for us to identify your order.

You do not have to use any specific wording, provided your intention to cancel is clear.

6. Refunds After Cancellation

If an eligible cancellation is accepted and payment has already been made, the refund will be issued to the original payment method.

Where required by law, refunds for valid statutory cancellations will generally be processed within 14 days after:

• We receive the returned goods, or

• You provide satisfactory evidence that the goods have been returned,

whichever occurs first.

If the order is cancelled before dispatch, we will normally begin processing the refund once the cancellation has been confirmed.

Your bank or payment provider may require additional time to display the refund.

7. Delivery Charges

Where you exercise your statutory right to cancel an eligible online order, we will refund the standard outbound delivery charge where required by law.

If you selected a premium or enhanced delivery service, any additional cost above the standard delivery option may not be refundable.

8. Return Costs After Cancellation

For change-of-mind cancellations after delivery, the customer may be responsible for the direct cost of returning the goods unless we state otherwise.

For large or bulky products, return transport can be more expensive than standard parcel services.

Please contact us before arranging the return so we can provide the correct return instructions.

If the goods are faulty, damaged, incorrect, or not as described, return costs will be handled in accordance with your statutory rights and our Refund & Returns Policy.

9. Large and Bulky Products

Many of our products, including sheds and outdoor storage units, require specialist transportation.

If a large product has already been dispatched, do not refuse delivery or arrange an independent return without first contacting us.

We may need to coordinate collection or provide specific instructions.

10. Refusing Delivery

Refusing delivery does not automatically complete a cancellation